ONLINE PURCHASE INFORMATION (Revised February 1st, 2013)
Online Purchase Information governs purchases made through our web site. Please read these policies carefully prior to making a purchase. Be advised our policies can and do change and you should review them from time to time as you use our website.
Shop on Agave Denim Factory Outlet Online Store with confidence. Agave has partnered with Authorize.Net, a leading payment gateway to accept credit cards payments safely & securely.
STRICT INDUSTRY STANDARDS
AgaveDenimOutlet.com accepts the following forms of payment:
Your credit card will be charged upon verification of your credit card details such as billing & shipping address & once we received credit authorization, your order will be shipped.
The AgaveDenimOutlet.com Online Store is required by law to charge sales tax for orders shipped to states where we have physical offices - Washington, California, New York, Missouri & Wisconsin*.
*Recipients of orders shipped to other states are responsible for complying with state and local tax laws.
AgaveDenimOutlet.com will email you when:
ORDER STATUSAgaveDenimOutlet.com registered user can check on order status by clicking on the "order status" link. Check your order status by order number or select "view all orders" to see all orders placed in the last 6 months.
When your order has shipped, a FedEx tracking number will be sent via email. Go to www.fedex.com to check status of your shipment.
SHIPPING & DELIVERY
AgaveDenimOutlet.com proudly offers FREE home ground shipping in the continental USA*. Excluding Alaska & Hawaii. *ADD $20 ship charge for Hawaii & Alaska.
International shipments are subject to all applicable customs costs, taxes and duties.Shipping charges are
based on the weight of the item(s) shipped to the country of destination.NOTE: Additional taxes, duties and shipping will apply and will be charged to your account upon shipping.
Please call us for more information - 1.877.884.1222.
AgaveDenimOutlet.com accepts orders from the following countries. Please call us 1.877.884.1222 for assistance.
We are able to ship to countries other than those listed above.
These orders cannot be processed on-line & please phone in your order 1.877.844.1222 or Email Concierge@AgaveDenimOutlet.com.
International shipping fees range from $35 - $170 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
No returns on SALE items \ exchange or web-store credit only.
If you would like to exchange an item for another color or size, call us toll free 1-877-884-1222 or E-mail Concierge@AgaveDenimOutlet.com. If we have the item, we will hold it for you until your return is received.
DAMAGES, DEFECTIVE ITEMS + INCORRECT ITEMS
Your return will be processed within 12-14 business days of receipt. Please be sure the return is in like new condition with tags attached. We will issue a store credit upon completion. You will receive an email notice when the credit has been issued.
Questions? Please call us 1-877-884-1222 or E-mail Concierge@AgaveDenimOutlet.com.
To cancel or modify your order call 1-877-884-1222 or Email us Concierge@AgaveDenimOutlet.com.
Once a product has shipped, the purchase cannot be canceled or modified until the product has been returned. Please refer to our return policy above and return your purchase once you have received it.
OUT OF STOCK ITEMSOccasionally we are out of certain items. If we are out of stock on an item that you ordered, we will immediately notify you by phone or e-mail. If we are out of stock of any item we will contact you to see if there is an alternative product or just cancel the item and refund the cost.
THANK YOU FOR YOUR SUPPORT