Agave Denim Values your support and we make every effort to ensure your complete satisfaction.
We want you to love our products as much as we do and hope your shopping experience with us is great one.
Agave Concierge toll free 1-877-884-1222.
Monday through Friday
8:00 am to 4:30 pm - West Coast Time
or by Email email@example.com.
FREE SHIPPING + FREE RETURNS
Agave Denim Factory Outlet accepts the following forms of payment:
Your credit card will be charged upon verification of your credit card details
such as billing address, shipping address, zip code and once we received credit authorization your order will be shipped.
The AgaveDenimOutlet.com Online Store is required by law to charge sales tax for orders shipped
to states where we have physical offices - Washington, California, New York, Missouri & Wisconsin*.
*Recipients of orders shipped to other states are responsible for complying with state and local tax laws.
NO CASH REFUNDS ON SALE ITEMS \ EXCHANGE OR WEB-STORE CREDIT ONLY.
If you would like to exchange an item for another color or size call us 1-877-884-1222 or email firstname.lastname@example.org. If we have a replacement item we will hold it for you until your return is received and processed.
DAMAGES, DEFECTIVE ITEMS + INCORRECT ITEMS
Your return will be processed within 12-14 business days of receipt.
Please be sure the return items are in like new condition with tags still attached.
We will ship your exchange or issue store credit upon receipt and processing.
You will receive an email notice when your replacement item ships or store credit has been issued.
To cancel or modify your order call 1-877-884-1222 or email email@example.com ASAP.
Once a product has shipped, the purchase cannot be canceled or modified until the product has been returned.
Please refer to our return policy above and return your purchase once you have received it.
OUT OF STOCK ITEMS
Occasionally we are out of certain items.
If we are out of stock on an item that you ordered, we will immediately notify you by phone or e-mail.
we are out of stock of any item we will contact you to see if there is
an alternative product you would like to exchange
or refund for the coast of the item not available.
ONLINE PURCHASE INFORMATION
Please read these policies carefully prior to making a purchase.
Be advised our policies can and do change and you should review them from time to time as you use our website.
Shop on Agave Denim Factory Outlet Online Store with confidence.
Agave has partnered with Authorize.net, a leading payment gateway to accept credit cards payments safely & securely.
STRICT INDUSTRY STANDARDS
128-bit Secure Socket Layers (SSL) technology for Secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Full Compliance with Payment Card Industry Data Security Standards (PCI & DDS).
Agave Denim Factory Outlet.com will email you when:
You register for an account.
Place an order.
Order has shipped
Sign up for Email newsletter.
AgaveDenimOutlet.com registered user can check on order status by clicking on the "order status" link.
Check your order status by order number or select "view all orders" to see all orders you have placed.
When your order has shipped, a FedEx tracking number will be sent via email.
Go to www.fedex.com to check status of your shipment.
International shipments are subject to all applicable customs costs, taxes and duties.
Shipping charges are
based on the weight of the item(s) shipped to the country of destination.
Additional taxes, duties and shipping will apply and will be charged to your account upon shipping.
Please call us for more information 1-877-884-1222.
www.agavedenimoutlet.com accepts orders from the following countries:
For orders shipped outside the United States of America, the billing and shipping address must be the same.
Shipping will be provided via FexEx International. Please use a valid street address as we cannot ship to PO or APO boxes.
International orders can take 7 to 10 days to process to to verification process and paperwork.
Please allow a few days to 2 to 3 weeks for delivery as packages need to clear customs, and this time frame does vary.
© 2014 AGAVE DENIM \ SURF COWBOY INC.
See something? Please let us know firstname.lastname@example.org.