Online Purchase InformationRevised Feburary 28th, 2010

This Online Purchase Information governs purchases made through the website. Please read these policies carefully prior to making a purchase. Please be advised that these policies may change and you should review them from time-to-time as you use our site.

Contact Us
Payment
Sales Tax
Email Confirmations
Order Status
Tracking Your Order
Shipping and Delivery
Returns and Exchanges
Changes/Cancellations
Color Accuracy
Out of Stock Items
Email Updates



Contact Us
For additional assistance concerning online purchases:

• Email Sales@AgaveDenimOutlet.com
• Phone us Toll Free 1-877-884-1222 
• Write us at 6210 S Eleventh Street Ridgefield, WA 98642

Agave Denim Outlet Attn: 

Customer Service 

6210 South Eleventh Street

Ridgefield, WA 98642

Payment 
Agave Denim Outlet accepts the following forms of payment for online purchases:   

• Visa
• Mastercard
• American Express

Your credit card will be charged only after we have verified your card details and received credit authorization, then your order will be shipped.

Sales Taxes

Agave Denim Outlet's Online Store is required by law to charge applicable sales tax for orders shipped to Washington State, California and New York. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.

Email Confirmations
Upon ordering at Agave Denim Outlet you will receive confirmation emails when:

1. Your order is received. You will also receive a copy of your invoice.
2. Your order is shipped.
3. If there are questions on your order.

Order Status
If you are a registered shopper, you can quickly check the status for any Internet, phone or mail/fax order, by clicking on the "order status" link located at the top of every page on the site.

You will need your order number to check a specific order or select "view all orders" to see all orders placed within the last six months.

When you place an order with AgaveDenimOutlet.com, you will receive a confirmation e-mail that includes the order number. Please retain this e-mail for your records.

If you have misplaced your order number simply call us 1-877-884-1222 or email Service@AgaveDenimOutlet.com.

Tracking Your Order
As soon as your order is billed and shipped, we will send an email confirmation with order information and tracking details.

To track your order please visit our website and click on the order status link. You will be able to get your UPS or USPS tracking number by logging in and clicking on your order number. Enter that number at either www.ups.com or www.usps.com to check status of your online order.

Please note that it can take up to 24 hours before tracking information is updated on the shipping carrier’s site.

Shipping and Delivery 
Agave Denim Outlet offers shipping via UPS for domestic delivery and international delivery and USPS. Orders are typically processed within 24 hours (Monday thru Friday). Please provide complete billing and shipping information to avoid a possible delay in the delivery of your package.

• Overnight orders must be submitted Monday through Friday by 10:30 a.m. PST.
• Overnight orders placed on Friday will arrive the following Monday.
• Orders placed on Saturday and Sunday will be processed on the following Monday. Holidays Excluded.

Please note: International shipments are subject to all applicable customs costs and restrictions.

Domestic orders shipped via USPS or UPS should arrive within 3-10 business days (both carriers take similar length to arrive to you). Packages can be shipped Next Day Air, 2nd Day Air within the continental United States for an additional charge. At this time, we do not offer weekend delivery service. Shipping charges will be automatically calculated at the check out page for the type of shipping you choose.

Domestic Delivery Options:

• UPS Ground - Guaranteed day-definite delivery to every address in the U.S. 50 states - Free
• UPS Next Day Air^® - Guaranteed overnight delivery to all 50 states and Puerto Rico by 10:30 a.m., 12:00 noon, or end of the next business day depending on destination
• UPS 2nd Day Air^® - Guaranteed delivery to every address in the 50 states (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day