Agave Denim Factory Outlet - The official store for Agave Jeans, Tops + Jackets

Category

SHOP WOMEN

SHOP MEN

GIFT CARDS

CONTACT

1.877.884.1222
Concierge@AgaveDenimOutlet.com

*FREE SHIPPING
*lower 48

AGAVEDENIM.COM

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Online Purchase Information (Revised June 1st, 2011)

Online Purchase Information governs purchases made through our web site. Please read these policies carefully prior to making a purchase. Be advised our policies do change and you should review them from time to time as you use our website.

Security

Shop on AgaveDenimOutlet.com with confidence. We have partnered with Authorize.Net, a leading payment gateway to accept credit cards and payments safely & securely.

Our website adheres to strict industry standards for payment processing including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information .
Compliance with the Payment Card Industry Data Security Standard (PCI DDS).

Contact Us

By Phone 1-877-884-1222 or E-mail Service@AgaveDenimOutlet.com.
By Mail 6210 S Eleventh St. Ridgefield, WA 98642

Payment

AgaveDenimOutlet.com accepts the following forms of payment:

American Express
Mastercard
Visa
Discover

Your credit card will be charged upon verification of your credit card and details such as billing & shipping address and once we received credit authorization, your order will be shipped.

Sales Taxes

The AgaveDenimOutlet.com Online Store is required by law to charge sales tax for orders shipped to states where we have physical offices - Washington, California, New York & Wisconsin*.

*Recipients of orders shipped to other states are responsible for complying with state and local tax laws.

E-mail Confirmation

AgaveDenimOutlet.com email you when:

When you register for an online customer account.
When your order is received, your order is shipped or when there is a change of status.
When your order is shipped.

Order Status

AgaveDenimOutlet.com registered user can check on order status by clicking on the "order status" link located at the top of each web page.

Check your order status by order number or select "view all orders" to see all orders placed in the last 6 months.

Tracking Your Order

When your order has shipped, a FedEx tracking number will be sent via email.
Go to www.fedex.com to check status of your shipment.

Shipping and Delivery

AgaveDenimOutlet.com proudly offers free FedEx ground shipping in the continental USA. (excluding Alaska & Hawaii).

Upon checkout you may upgrade your shipping for an additional fee.

Orders are typically processed within 24 hours (Monday - Friday).

Overnight orders must be submitted Monday through Friday by 11:00 a.m. PST (excluding holidays).
Overnight orders placed on Friday will be processed the following Monday.
Orders placed on Saturday & Sunday will be processed the following Monday. ~holidays excluded.

Please note: International shipments are subject to all applicable customs costs, taxes and restrictions.

Domestic Delivery Options:

Free Fed EX Home Delivery - Guaranteed day-definite delivery to every address in the U.S. 50 states.
Expedited shipping is available upon check out (see checkout for costs).

International Shipping

AgaveDenimOutlet.com currently accepts on-line orders from the following countries.

Australia

Austria

Belgium

Brazil

Canada

China

Denmark

Finland

France

Germany

Greece

Iceland

Ireland

Italy

Japan

Mexico

Netherlands

New Zealand

Norway

Paraguay

Poland

Singapore

South Africa

South Korea

Spain

Sweden

Switzerland

United Kingdom

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or USPS. Please use a valid street address, as we cannot ship to a PO or APO boxes. International orders are not guaranteed.to ship the next business day because additional verification is often necessary. UPS and the USPS state that most shipments are delivered within 4-5 business days. However, some shipments may take up to 3 weeks to arrive. Please allow time for your package to clear customs. This may take from a couple of days to several weeks.

We are able to ship to countries other than those listed above.

These orders cannot be processed on-line, please phone in your order 1.877.844.1222.

Please contact us at Service@AgaveDenimOutlet.com.

International shipping fees range from $35 - $170 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.

Customs Duties and Other Fees

Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

Returns

If you are not satisfied with your purchase:

All returns require a Return Authorization (RA) number. Call 1-877-884-1222 or E-mail us Service@AgaveDenimOutlet.com. Also request a Return ship label.
All returns must in our warehouse within 30 days of purchase.
The merchandise must be in its original condition with the original tags. Any and all items that have been worn or washed are not eligible for return or credit.
We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or general wear.
All returns must be unaltered and in like new condition with original tags attached.
No Cash refunds, AgaveDenimOutlet.COM web-credit only.

No returns on SALE items.

Exchanges

If you would like to exchange an item for another color or size, call us toll free 1-877-884-1222 or E-mail Service@AgaveDenimOutlet.com. If we have the item, we will hold it for you until your return is received.

Damaged or Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 14 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - as long as it hasn't been used, worn or washed. All tags must remain attached.

All returned items are subject to inspection and must be in like new condition with tags attached to be accepted.

Return Packages:

Please include the RA # and use the return ship label.

Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Please allow 10 to 14 days to process your return .

International Returns

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Return Processing

Your return will be processed within 12-14 business days of receipt. Please be sure the return is in like new condition with tags attached. We will issue a store credit upon completion. You will receive an email notice when the credit has been issued.

Questions? Call 1-877-884-1222 or E-mail Service@AgaveDenimOutlet.com.

Changes/Cancellations
To cancel or modify your order call 1-877-884-1222 as soon as possible

or email Service@AgaveDenimOutlet.com.

Once a product has shipped, the purchase cannot be canceled or modified until the product has been returned. Please refer to our return policy above and return your purchase once you have received it.

Out of Stock Items
While we make every effort not to be out of stock, occasionally we are out of certain items. If we are out of stock on an item that you ordered, we will immediately notify you by phone or e-mail. If we are out of stock of any item we will contact you to see if there is an alternative product or just cancel the item and refund the cost.